How to claim
Claiming with CBHS International is fast, simple and efficient because we’ve made easy and stress-free claiming one of our top priorities for members. You can make a claim on-the-spot or claim online through the mobile app, or email us a completed claim form.
How to claim on-the-spot
If you visit a doctor within our Choice Network or online doctors, take your CBHS International membership card along with your photo identification, the medical centre may bill us directly*.
If your doctor orders tests, like blood tests or x-rays, most of these cannot be claimed on-the-spot. You'll need to pay for these services upfront and keep the receipt. Depending on your level of cover, you may be able to claim a benefit from CBHS International Health.
How to make a claim through the mobile app
You can claim online using the CBHS International mobile app. You'll automatically be registered when you activate your policy. You'll then receive an email to set your password.
Follow these six easy steps:
- Ensure you have already activated your OSHC or OVHC policy with us.
- Download the CBHS International app from the app store. Login with the email address that you provided when you activated your policy using the password you set.
- Confirm your benefit payment details, so we know where to send the money (this must be an Australian bank account).
- Select the service type (this can either be medical or hospital).
- Take a photo of your official provider receipt with your phone.
- Press the submit button.
Things to know
Claims made via the app will be processed and paid within 3 to 5 business days. You'll receive an email confirmation once your claim has been lodged. Then once your claim has been assessed a benefit remittance confirming your payment will be available in the app.
How to get started
First, ensure your cover is activated.
Already activated? Head to the App Store or Google Play, search for CBHS International (look for the blue logo) and start your download.
Need to activate your cover? Activate OSHC here and activate OVHC here.
How to claim by email
You can also submit a claim by email, to do this you’ll need to download, complete and sign the claim form. Then send it back to us with a photo of your official provider receipt via email to internationalclaims@cbhscorp.com.au
- Medical (e.g. doctor or GP)
- Hospital
For hospital claims your hospital will bill CBHS International directly for everything except for any excess that you pay (if applicable).
Things you need to know
If you visit a medical service provider that's not part of our Choice Network, this may attract a larger out-of-pocket expense. For most doctor visits*, we pay your claims into your bank account within 3 to 5 business days if it's a Medical claim. For Hospital claims, the hospital can expect to receive payment within and up to 28 calendar days after submitting their bill. To ensure you receive your benefits in a timely manner, make sure you've provided your Australian bank account details when you submit a claim. We're unable to provide funds into an overseas bank account.
*Refer to your level of health cover for eligibility, service limits, benefits, and any applicable waiting periods.
Note: If you hold a policy for a single person and the person who received the treatment is the secondary visa holder (rather than the primary visa holder) you won’t be eligible to claim. Instead, you’ll need to update cover to a policy that covers Couples, Sole Parent or Family (whichever is appropriate for you). If you have an ineligible visa subclass for your chosen product at time of claiming, you won’t be eligible to claim.
When you submit a claim you authorise CBHS International Health to conduct a Visa Entitlement Verification Online (VEVO) check with the Australian Department of Home Affairs for any members listed on your policy to determine eligibility to claim a benefit at the date of service and/or determine eligibility to hold a CBHS International Health policy. You understand and accept that CBHS International Health does not pay a benefit for any member deemed to be ineligible and that your policy may be terminated in accordance with the Fund Rules if you are ineligible for the policy.
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